Privacy Policy - Your Data Protection Rights

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 63peso ("we," "us," "our," "the Company") collects, uses, processes, discloses, and protects personal information obtained from users ("you," "your," "User," "Player") of our online gaming platform, website, mobile applications, and related services (collectively, the "Platform" or "Services"). This Policy applies to all personal data collected through any means, including but not limited to account registration, gameplay, customer support interactions, marketing communications, and payment processing.

By accessing or using the 63peso platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you must discontinue use of the Platform immediately. We are committed to transparency in our data handling practices and compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the Services. In the event of any conflict between this Privacy Policy and our Terms and Conditions regarding data protection matters, this Privacy Policy shall prevail. We reserve the right to modify this Policy at any time, and such modifications will become effective immediately upon posting to the Platform. Your continued use of the Services following any changes constitutes acceptance of the revised Privacy Policy.

2. Information We Collect

2.1 Personal Information Provided by You

When you register for an account with 63peso, we collect personal information that you voluntarily provide, including but not limited to: full legal name; date of birth; residential address; email address; mobile phone number; username and password; government-issued identification numbers as required for verification; payment information including bank account details, GCash account information, PayMaya account information, or other payment method details; and source of funds documentation as required by anti-money laundering regulations.

2.2 Automatically Collected Information

We automatically collect certain information when you access or use the 63peso platform, including: device information such as device type, operating system, browser type, and unique device identifiers; IP address and geolocation data to verify that you are accessing the Platform from within permitted jurisdictions; gameplay data including games played, bets placed, wins and losses, gaming preferences, and session duration; transaction history including deposits, withdrawals, bonuses claimed, and payment method usage; usage data including pages visited, features accessed, links clicked, and navigation patterns; and cookies and similar tracking technologies as described in our Cookie Policy.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including: payment processors who provide information necessary to process your deposits and withdrawals; identity verification services that confirm your identity and help prevent fraud; gaming software providers who supply gameplay data and game performance metrics; credit reference agencies for fraud prevention and responsible gaming purposes; and publicly available sources for verification and compliance purposes. When we combine information from third parties with information we collect directly from you, we will treat the combined information in accordance with this Privacy Policy.

Information Category	Purpose	Legal Basis
Identity Information	Account creation, verification, fraud prevention	Contractual necessity, legal obligation
Financial Information	Processing deposits and withdrawals	Contractual necessity, legal obligation
Gameplay Data	Service delivery, responsible gaming monitoring	Contractual necessity, legitimate interests
Technical Information	Platform security, fraud detection, service improvement	Legitimate interests
Marketing Preferences	Personalized communications, promotional offers	Consent

3. How We Use Your Information

3.1 Primary Purposes

63peso uses your personal information for the following primary purposes: to create and manage your gaming account; to verify your identity and age to ensure compliance with legal requirements prohibiting underage gambling; to process deposits, withdrawals, and other financial transactions; to provide access to our games, sports betting markets, and other gaming services; to communicate with you regarding your account, transactions, and customer support inquiries; to detect, prevent, and investigate fraud, money laundering, and other illegal activities; to comply with legal obligations including anti-money laundering regulations, tax reporting requirements, and gaming licensing conditions; and to maintain the security and integrity of our Platform.

3.2 Secondary Purposes

We also use your information for secondary purposes that enhance your experience and improve our services: to personalize your gaming experience by recommending games and features based on your preferences and playing history; to send you marketing communications about promotions, bonuses, new games, and special events (only with your consent); to conduct analytics and research to understand user behavior, improve our services, and develop new features; to implement responsible gaming measures by monitoring your gameplay patterns and identifying potential problem gambling behaviors; to resolve disputes and enforce our Terms and Conditions; and to protect the rights, property, and safety of 63peso, our users, and the public.

3.3 Legal Grounds for Processing

We process your personal information based on one or more of the following legal grounds: performance of our contract with you to provide gaming services; compliance with legal obligations imposed by Philippine law, gaming regulations, anti-money laundering requirements, and tax laws; protection of vital interests to prevent harm to you or others; legitimate interests in operating our business, preventing fraud, ensuring Platform security, and improving our services, provided such interests are not overridden by your fundamental rights; and your explicit consent, particularly for marketing communications and certain data processing activities that are not strictly necessary for service delivery.

4. Data Sharing and Disclosure

4.1 Service Providers and Business Partners

We may share your personal information with carefully selected third-party service providers who perform services on our behalf, including: payment processors who facilitate GCash, PayMaya, bank transfer, and other payment transactions; gaming software providers who supply casino games, live dealer services, and sports betting platforms; identity verification services that confirm your identity and help prevent fraud; customer support platforms that help us respond to your inquiries efficiently; marketing and analytics providers who assist with promotional campaigns and data analysis; cloud hosting providers who store data on our behalf; and IT security providers who protect our systems from cyber threats.

All third-party service providers are carefully vetted and are contractually bound to protect your personal information, use it only for the specified purposes, and comply with applicable data protection laws. We do not authorize these parties to use your personal information for their own purposes or to disclose it to unauthorized parties.

4.2 Legal and Regulatory Disclosures

We may disclose your personal information when required by law or when we believe disclosure is necessary to: comply with legal processes, court orders, or government requests; enforce our Terms and Conditions or other agreements; protect the rights, property, or safety of 63peso, our users, or the public; prevent or investigate suspected fraud, security issues, or illegal activities; comply with gaming licensing requirements and regulatory obligations; meet tax reporting and anti-money laundering requirements; and respond to lawful requests from public authorities, including law enforcement agencies.

4.3 Business Transfers

In the event that 63peso undergoes a business transition such as a merger, acquisition, consolidation, restructuring, sale of assets, or bankruptcy proceeding, your personal information may be among the assets transferred. In such cases, we will provide notice before your information is transferred and becomes subject to a different privacy policy. The acquiring entity will be required to continue protecting your personal information in accordance with this Privacy Policy unless you consent to a new policy.

4.4 No Sale of Personal Information

63peso does not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not monetize your data by selling it to data brokers or advertising networks. Any sharing of your information is strictly limited to the purposes described in this Privacy Policy and is governed by contractual safeguards ensuring appropriate data protection.

5. Data Security and Protection

5.1 Security Measures

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security infrastructure includes: industry-standard SSL/TLS encryption for all data transmitted between your device and our servers; secure data storage with encryption at rest for sensitive information; multi-factor authentication options to protect account access; regular security audits and penetration testing by independent security firms; firewall protection and intrusion detection systems; access controls limiting employee access to personal information based on role requirements; secure payment processing through PCI DSS compliant payment gateways; and incident response procedures for addressing potential security breaches.

5.2 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include: account information retained for the duration of your active account plus five (5) years following account closure to comply with legal obligations; transaction records retained for seven (7) years to meet tax and financial reporting requirements; gameplay data retained for five (5) years for responsible gaming monitoring and dispute resolution; customer support communications retained for three (3) years; and marketing consent records retained until you withdraw consent plus three (3) years for compliance documentation.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and disposal procedures. Anonymized data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes.

5.3 Data Breach Response

In the unlikely event of a data breach that compromises your personal information, 63peso will take immediate action to contain the breach, assess its scope and impact, and notify affected users and relevant authorities as required by law. We will provide clear information about the nature of the breach, the data affected, and steps you can take to protect yourself. Our data breach response plan includes procedures for investigation, remediation, and prevention of future incidents.

6. Your Privacy Rights

6.1 Access and Portability

You have the right to request access to the personal information we hold about you. Upon receiving a valid request, we will provide you with a copy of your data in a structured, commonly used, and machine-readable format within thirty (30) days. You may also request data portability, allowing you to transmit your information to another service provider where technically feasible. To exercise your right of access or portability, please contact our Data Protection Officer using the contact information provided at the end of this Policy.

6.2 Correction and Update

You have the right to request correction of inaccurate or incomplete personal information. You can update most of your account information directly through your 63peso account settings. For information that cannot be updated through your account, or to correct errors in our records, please contact our customer support team. We will respond to correction requests within fifteen (15) business days and will update our records accordingly, subject to verification of your identity.

6.3 Deletion and Erasure

You have the right to request deletion of your personal information under certain circumstances, including when the data is no longer necessary for the purposes for which it was collected, when you withdraw consent on which processing is based, or when you object to processing and there are no overriding legitimate grounds for continued processing. However, we may retain certain information when required by law, to comply with regulatory obligations, to resolve disputes, to enforce our agreements, or to protect our legal rights. Deletion requests should be submitted through our customer support channels and will be processed within thirty (30) days, subject to legal and contractual retention requirements.

6.4 Objection and Restriction

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by updating your communication preferences in your account settings. You also have the right to request restriction of processing in certain situations, such as when you contest the accuracy of data or object to processing pending verification of our legitimate grounds. We will honor objection and restriction requests within fifteen (15) business days, except where processing is necessary for legal compliance or establishment of legal claims.

6.5 Withdrawal of Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing conducted prior to withdrawal. To withdraw consent for marketing communications, use the unsubscribe mechanism in our emails or contact customer support. For other consent-based processing, please submit your withdrawal request through our designated channels.

7. Cookies and Tracking Technologies

63peso uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you interact with our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a specified period).

Types of Cookies We Use:

• Essential Cookies: Necessary for the Platform to function properly, including authentication, security, and load balancing. These cookies cannot be disabled without affecting core functionality.
• Performance Cookies: Collect information about how you use the Platform, including pages visited, time spent, and error messages encountered. This data helps us improve our services.
• Functionality Cookies: Remember your preferences such as language settings, username, and game favorites to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver relevant advertisements and measure campaign effectiveness. These require your consent and can be disabled through cookie settings.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set. However, disabling certain cookies may limit your ability to use some features of our Platform. For detailed information about how we use cookies, please refer to our separate Cookie Policy available in your account settings.

8. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside the Philippines where our service providers and business partners are located. These countries may have data protection laws that differ from Philippine laws. When we transfer your information internationally, we implement appropriate safeguards to ensure your data receives adequate protection, including standard contractual clauses, adequacy decisions, and other legally recognized transfer mechanisms. By using our Services, you acknowledge and consent to such international transfers in accordance with this Privacy Policy.

9. Children's Privacy

63peso is strictly prohibited for use by individuals under the age of twenty-one (21) years. We do not knowingly collect personal information from minors, and our registration process includes age verification measures to prevent underage access. If we discover that we have inadvertently collected information from a person under 21, we will delete such information immediately. Parents or guardians who believe their child has provided personal information to 63peso should contact us immediately at [email protected] so we can take appropriate action.

10. Third-Party Links and Services

Our Platform may contain links to third-party websites, services, or applications that are not operated by 63peso. This Privacy Policy applies only to information collected by our Platform. We are not responsible for the privacy practices of third-party sites, and we encourage you to review the privacy policies of any external sites you visit. Third-party gaming providers integrated into our Platform may collect their own data subject to their privacy policies. We select partners who maintain appropriate data protection standards, but we cannot control their practices.

11. Changes to This Privacy Policy

63peso reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When we make material changes, we will notify you by posting the updated Policy on our Platform with a revised "Last Updated" date and, where appropriate, by sending an email notification to the address associated with your account. We may also display a prominent notice on our homepage or within your account dashboard. Your continued use of the Services after the effective date of the revised Privacy Policy constitutes acceptance of the changes. If you do not agree with the modified Policy, you must discontinue use of our Services and may request deletion of your account.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer or customer support team through the following channels:

• Email: [email protected]
• Account Dashboard: Submit a support ticket through your 63peso account
• Response Time: We aim to respond to all privacy-related inquiries within 72 hours

For complaints or concerns about how we handle your personal information, you may also contact the National Privacy Commission of the Philippines:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila 1307
• Email: [email protected]
• Website: www.privacy.gov.ph